Quality Manager (Thailand)

Your responsibilities

In this role, you will be responsible for a professional and well performing People Management within the company. This includes the following responsibilities:

• Coordinating and supervising all Quality Assurance activities in Production and in Laboratory to assure exceptional quality product is delivered to the customer
• Ensuring Production Process output is in compliance with customer expectations
• Develop product quality metrics, manage customer complaints, determine optimized process settings, identify areas of improvements and involve relevant departments in developing corrective actions.
• Customer Relationship Management regarding Quality issues:
  • working with production and customer to determine optimized process settings to assure specified requirements are met (specifically during sampling and product qualification process)
  • hosting periodic customer visits
  • managing customer complaint process
• Develop quality assurance & quality management systems in accordance with regulatory and group-specific requirements
• Ensure compliance with all ISO and customer/external audit requirements. Prepare and successfully complete audits.
• Conduct monthly reporting of quality data through documented corporate procedures.
• Provide leadership to the quality team and guidance to the operations management in terms of quality. Closely collaborate with customers and internal stakeholders on a routine basis. Make sure that all Group Quality Policies are adhered to and incorporated into the local systems.
• Promote quality mind-set among our employees. Train and supervise the employees who perform quality testing within the quality lab and on the production floor.
• Responsible for continuous quality improvement for the products and operations at ALPLA Thailand.