IT Applications Specialist

Application Support & Operations

• Provide first, second- and third-level support for the corporate application landscape, including incident analysis, troubleshooting, root cause analysis, and ticket resolution.
• Monitor application availability, performance, interfaces, and scheduled jobs to ensure stable and reliable daily operations.
• Coordinate and support application-related changes, releases, updates, and deployments in collaboration with business departments, IT teams, and external service providers.
• Manage user access requests, application configurations, and operational support activities in accordance with corporate standards.

Application Lifecycle Management

• Support the complete application lifecycle, including documentation, testing, configuration, release management, and handover from projects into operations.
• Analyze recurring incidents and identify opportunities for automation, standardization, process optimization, and continuous improvement.
• Ensure operational readiness and supportability of new applications and system enhancements.

Stakeholder & Vendor Management

• Collaborate with infrastructure, security, integration, and development teams on technical topics such as interfaces, authentication, databases, hosting environments, and system integrations.
• Maintain operational documentation, support procedures, knowledge base articles, and user communication in English.
• Act as the primary contact for business stakeholders, regional IT teams, key users, and external vendors to ensure timely resolution of operational and support-related topics.
• Coordinate vendor support activities and escalate issues where necessary to ensure agreed service levels are met.

Job Holder Profile

• University degree in Information Technology, Business Informatics, Business Administration, or a comparable qualification.
• Minimum 3 years of experience in application support, application operations, business application management, or a related field.
• Good understanding of enterprise application landscapes, integrations, databases, user management, and infrastructure dependencies.
• Experience with incident, problem, and change management processes, preferably in an ITIL-oriented environment.
• Basic understanding of Windows Server environments, application hosting, monitoring solutions, and interface technologies is an advantage.
• Strong analytical and problem-solving skills with the ability to coordinate activities across multiple technical and business teams.
• Ability to translate business requirements into clear and actionable IT solutions.
• Excellent English communication skills, both written and spoken.
• Strong customer and service orientation with the ability to work effectively in a global environment.
• Structured, hands-on, and self-driven working style.
• Stand-by willingness to support during outside of office hours.
• Flexibility and willingness to support international projects and global stakeholders.

It is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures as well as Safety Standards (OSHA).