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Desktop Support Technician

ALPLA INC. / MC Donough / Georgia / United States / Information Technology

Your responsibilities

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The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The IT Desktop Support Technician staff works in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service. The Desktop Support Technician is the first point of contact for any IT related questions/issues and provides hands on technical support.

  • Provide PC hardware and software support with majority focus on the Microsoft Windows platform

  • Diagnose and resolve software and hardware incidents, including operating systems across a range of software applications

  • Accurately record, update and document requests using the IT service desk system

  • Install, configure, update, upgrade or replace various types of existing or new IT equipment.

  • Resolve incidents and upgrade different types of software and hardware

  • Configures and maintains user account information in Active Directory

  • Provides technical support via phone, emails, and remote tools and on site visits to end-users with timely resolution

  • Ensures all IT assets are logged

  • Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

  • Must meet quantity, time and customer satisfaction goals for incidents

Your competencies and qualifications

  • Minimum 2 year Degree (Associates) in related field or equivalent experience in lieu of education

  • Advanced systems/networking concepts such as TCP/IP, DNS, and Active Directory

  • Experience with MS Office/Windows

  • Excellent computer skills

  • Great communication skills

  • Dependable

  • Detail Oriented

  • Ability to multi-task

  • Ability and willingness to learn new programs/functions quickly

  • Strong organizational skills

  • Strong troubleshooting skills in a fast paced environment

  • Willing and able to travel up to 25%

We offer

  • Health and Wellness Care Program
  • Dependent Care Cost Savings Program
  • Recognition programs; Promotional opportunities
  • 401K Retirement Plan and excellent Matching Plan
  • Medical, dental, vision plan
  • Education assistance program
  • Short term, long term and life insurance paid by ALPLA
  • Paid vacation; paid holidays

Contact person
Timothy Hollywood, Human Resources

ALPLA INC.
289 Highway 155 South, 30253 MC Donough, United States
T +17703057607, www.alpla.com

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