ERP Specialist

Support & Operations

• Provide second and partially third-level support for key users, including ticket resolution in the areas of:
  • Server maintenance (VM, RIS, Print Servers)
  • Interfaces and integrations
  • Data Management Framework (DMF)
  • Batch job monitoring and administration
  • Licensing, authentication
  • Accounting and Finance
  • Procurement
  • Spare Parts Management

System Development & Releases

• Actively support the rollout and adoption of new solutions developed also using Agile/Scrum methodologies.
• Align release schedules, deployment plans, and testing activities with the Corporate D365 team.
• Support system updates, enhancements, and change requests throughout their lifecycle.

Documentation & Stakeholder Management

• Create and maintain documentation, training materials, and process documentation in English.
• Serve as the primary contact for local business stakeholders and external implementation/support partners, including Microsoft and consulting providers.
• Facilitate knowledge transfer and provide training to key users and business representatives.

Job Holder Profile

• University degree in Information Technology, Business Administration, or a related field.
• Minimum 3 years of experience in a similar role, preferably within a manufacturing environment.
• Experience with Microsoft Dynamics AX, Microsoft Dynamics 365 Finance & Operations, or comparable ERP systems is mandatory.
• Practical experience in basic server administration, including Windows Server, RIS environments, and Print Server management.
• Strong understanding of business and financial processes, particularly in Accounting, Procurement, and Inventory Management.
• Excellent English language skills, both written and spoken.
• Strong communication and stakeholder management skills.
• Ability to explain complex technical and business processes in a simple and understandable manner.
• Flexibility and willingness to support international projects and global stakeholders.
• Stand-by willingness to support during outside of office hours
• Self-driven, hands-on, and solution-oriented working style.

It is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures as well as Safety Standards (OSHA).