IT Support Engineer Poland / CEE Region (f/m/d)

Zakres obowiązków

Providing knowledge-based support to IT engineers in the region,
Acting as the first point of contact for IT Engineers requesting assistance,
Collaborating with other team members to proactively resolve issues,
Advanced troubleshooting – identifying, analyzing, and resolving 2nd- and 3rd-level IT technical issues,
Reporting and documenting technical issues,
Actively participating in process improvement and work automation based on ServiceNow,
Advising on the selection of advanced IT technical solutions,
Managing projects, primarily in Poland and occasionally across the CEE region,
Supporting Business Continuity activities and providing IT technical support.

Experience with Microsoft Windows operating systems and servers (basic server knowledge),
Knowledge of TCP/IP networking,
Knowledge of computers and peripheral equipment,
Strong team player skills,
Excellent written and verbal communication skills in Polish and English,
Minimum of 3 years of professional IT experience,
Bachelor's or master's degree in IT or a related field,
Willingness to travel up to 20% of working time,
Valid driving license.

Employment contract with a comprehensive benefits package: private healthcare, life insurance, Multisport card,
English language classes,
Strong focus on training and professional development,
Flexible working hours: Monday–Thursday 8,5 hours - from 07:30/08:00 to 16:00/16:30; Friday 6 hours – from 07:30/08:00 to 13:30/14:00,
Possibility of remote work from a home office after the probation period (2 days per week),
Multicultural work environment,
Strong team spirit and a friendly working atmosphere
Free coffee and free parking

Apply

ALPLA Opakowania z Tworzyw Sztucznych Spółka z o.o.

ms Monika Korduszewska, Human Resources

ul. Lubiejewska 63

07-300 Ostrow Mazowiecka