Customer Service Coordinator

MAIN PURPOSE

To manage and maintain client relationships by ensuring efficient and accurate order fulfilment.

KEY DUTIES AND RESPONSIBILITIES

• Review pricing on sales orders received from customers, approve, and accurately capture them in the system.
• Monitor label stock based on orders received and flag the need for reorders where necessary.
• Capture purchase orders in the Alpla purchase order system.
• Coordinate with customers regarding delivery dates and follow up to ensure timely deliveries.
• Compile Excel spreadsheets under supervision (initially).
• Perform invoicing tasks under supervision.
• Handle additional administrative functions as required.

Based on the Business Process Management (BPM) processes the job holder is responsible for:

S6 (Assure product conformity)

• S6.3 Responsible to comply with all Hygiene requirements in the plant.
• S6.2 Support complaint handling by reporting all identified non-conformities and support in the implementation of effective corrective actions determined by the process owner, when needed.

S10 (Ensure occupational health, safety and environment)

• Ensure that HSE compliance in own area of responsibility.
• Report any incident or unsafe conditions seen in the plant/ work area.

QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED:

• Minimum Matric with a relevant tertiary qualification.
• 2–3 years of customer engagement experience.
• Proficiency in Excel with above-average skills.
• Strong ability to use systems and adhere to procedures.
• Problem-solving skills and a knack for relationship building.
• Team-oriented with the ability to work effectively in a collaborative environment.
• Strong time management and resource allocation capabilities.
• Ability to prioritize, plan, and perform tasks independently with minimal supervision.

ALPLA CORE COMPETENCIES VALUED:

• Communication – clear, professional, and effective in verbal and written interactions.
• Teamwork & Collaboration – Builds relationships, supports colleagues, and works toward shared goals.
• Problem Solving & Decision Making – identifies problems, analyze data and finds solutions
• Accountability & Resilience – remains flexible and composed in a fast-paced environment
• Ethical Conduct & Integrity – Acts with honesty and adheres to Alpla policies and standards
• Continuous Learning & Development – Continuously develops skills and knowledge and embraces feedback.