ALPLA TABA for Plastics S.A.E.

10th of Ramadan City / Cairo / Egito / Logística / Horário integral

Customer Service Management (CRM)

What you will enjoy doing

*   Develop and maintain a close working relationship with the Key Account Managers (KAMs)

*   Liaise with customers for orders and forecasts and develop good relationships.

*   Share stock levels and order details with the customer

*   Input/update forecasts in Supply Chain system and ensure the forecasts are in the correct plant

*   Ensure the correct stock is dispatched from the forecasted plant

*   Take part in Sales and Operations meetings and actively manage the relevant forecasts

*   Receive and process customer orders including loading the sales order, creating blanket sales orders.

*   Attend daily Supply Chain and planning meeting at plant and feedback to the customer and KAM where required

*   Prepare inventory picks for dispatch

*   Ensure stock that is made against order is sold.

*   For customers where we have a call off arrangement, ensure customers know what stock is becoming aged and needs to be invoiced and delivered

*   Liaise with supply chain and arrange stock movements to and from other ALPLA sites, customers or third party suppliers

* Responsible for Customer Claims Management


What makes you great

* Bachelor degree in Business Administration or any relevant field.

*   2-3 years’ experience in a similar role

*   Excellent  command of English

*   Excellent communication and organizational skills

*   Good knowledge of MS Office programs

*   Experience in the use of ERP systems.


ALPLA TABA for Plastics S.A.E.

ms Merham Elhenawy Merham, Human Resources

Industrial Zone A6, Al Sharqia Governorate

44629 10th of Ramadan City