Quality Supervisor

Customer Service

• Responsible for the handling of all customer complaints
• Implements and executes analysis via professional problem solving tools
• Follows up on corrective and preventive actions incl. submission to the customer
• Prepares the monthly customer complain reports

Quality Assurance & Control

• Supervises quality assurance/control process from incoming to finished goods
• Supervises of QA/QC core functions: measure, record and report dimensional, functional and visual attributes as per specified requirements
• Monitors data analysis and control (TIG/CAQ)
• Creates and manages quality relevant specifications such as inspection plans, specifications, drawings and packaging instructions including its review
• Assist to maintain customer approved color samples for each SKU
• Defines internal specification limits in collaboration with production department
• Coordinates with the related departments trials and evaluations
• Responsible for the handling of all internal complaints (Non conformity records = NCR)
• Supervises of outsourced testing and calibration activities
• Prepare reporting in the customer complains handling tool (CCH tool)
• Maintaining all Lab. Equipment in original working conditions.

Safety Awareness

• Active implementation of safety concept in compliance the local regulations

People management

• Executes quality meetings
• Plans, directs and assigns duties of quality personnel
• Ensures efficient communication (internal and external)
• Prepares shift schedules  via maintaining a skill level balance on all shifts
• Assesses training needs of staff and ensures execution of training
• Prepares the monthly Quality Performance report “KPI”
• Reports the QA Key figures in eMis for monthly closing
• Representation of Q team during operation meeting incl. relevant KPI updates

Education/ Professional Qualifications

• Bachelor degree in Engineering or Chemistry field with quality background
• Further qualifications/certifications in the quality field are considered a plus

Experience

• Experience in plastics blow molding or injection molding
• 3 or more years of hands-on experience in a similar position
• 3 or more years' experience in a management position in quality, preferably within plastics industry
• Experience in quality lab equipment handling, chemical measurements etc.
• Experience in assisting quality system audits and reports as well as the needed actions to meet the audited targets
• Usage of statistical analyzes

Qualifications/ Skills/

Personal Competencies

• Very good knowledge in MS office (Excel, Word, Power Point)
• Excellent analytical, numerical and statistical
• Strong supervision skills and ability to motivate people
• Must have a strong personality and quality oriented mindset
• Excellent communication skills in verbal and written English
• Ability to work as part of a team
• Bend and stand in difficult positions up to 12 hours
• High level of energy
• Flexibility
• It is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures and Safety Standards
• Fit to company culture in terms of punctuality, attitude, responsibility, department integration, personnel respect, strictness, accuracy and H&S standards