Alpla Werke Alwin Lehner GmbH & Co KG

Hard / Vorarlberg / Austria / Dział zapewnienia jakości / Pełny etat

Global Quality Assurance Expert - Customer & Complaint Handling (all gender)

What you will enjoy doing

In this role, you will analyze the current global quality situation within the ALPLA world together with the Corporate Quality Team and initiate improvement projects with various regions/works. The goal is to achieve ALPLA's Operational Excellence objectives and enhance customer satisfaction. Your responsibilities will include:

  • Analyzing and reporting on global quality assurance at ALPLA, including investigating trends and root causes
  • Coordinating global improvement projects (product quality) to increase customer satisfaction and reduce issues
  • Conducting workshops with regions/works to solve process- or technical-related problems and address escalated/critical customer complaints
  • Handling global customer inquiries regarding quality-related matters and intervening in escalations
  • Participating in various cross-functional projects related to standards, processes, software, methods, digitalization, reporting, etc.

What makes you great

  • You have a higher technical education (university, technical college, technical high school) in the field of quality, mechanical engineering, production engineering, or a similar discipline
  • You have experience in a production-oriented environment and in the field of quality assurance
  • You possess customer handling experience, negotiation skills, strong communication and moderation abilities, as well as presentation skills
  • You bring extensive experience and knowledge in common tools of quality, process, and project management, as well as problem-solving
  • Due to the international nature of the tasks, a good command of English and a basic willingness to travel are required

What you can expect working with us

  • You can develop personally with us and can expect interesting assignments and creative opportunities 
  • Unlimited workplace flexibility thanks to generous rules regarding working from home
  • You can expect a secure future with us – as a manufacturing company, we are globally on a growth path
  • There is ALPLA Kids all-day childcare for children aged between 15 months and 6 years 
  • Stay fit and healthy with the professional training offered by ALPLAsports
  • We promote climate-friendly mobility with everything from a year-long season ticket for local public transport to purchasing an e-bike

Legally mandatory note: In line with the minimum salary stipulated in the collective agreement, the actual salary for this position is based on professional qualifications and experience.


Alpla Werke Alwin Lehner GmbH & Co KG

mr Robert Wolff, Human Resources

Mockenstraße 34

6971 Hard

+43 5574 602 1516